Shipping & Returns
Our warehouse team are working hard to ensure you receive your purchase as soon as possible but please expect few days delay to the dispatch of all the orders.
1.Confirm your order
We will send you an email to confirm the order you placed once the payment has been processed.
We kindly ask for 1-4 working days for the quality control and to arrange a the best shipment for you. As soon as you order ships, you’ll receive a shipping information email which includes your tracking number.
Note: For the orders with more than one item, the processing time will based on the item which takes the longest time.
You have 2 different shipping ways to choose.
A: Flat Rate Shipping: 20-30 Working days
B: Standard Rate Shipping: 10-15 Working days
Note: The actual shipping time depends on the destination countries & Couriers, and no deliveries take place on Bank Holidays.
According to the feedback, most of the parcels can be delivered fast and safely.
1.If you want to cancel the order & get refund, you shall contact us before the item is dispatched. Any cancellation requirements are not accepted once the item has been dispatched.
2.Please contact out Customer Service Team to arrange your return. We’ll need to know your order number, the item you want to return and the reason for return. We do not accept returned item that were sent without any notice.
3.Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods needed to be in pristine condition with any retail seals unbroken.
4.We do not offer Freight To Collect(FTC) service for the returns. You will need to pay for the shipping by your own.
5. You may be responsible for paying your own shipping costs for returned items. Shipping costs are not refundable. If you receive a refund, the refund fee may be deducted from the refund depending on the situation. Depending on your residence, the time the exchanged product arrives at you may vary.After the purchase, unless the product fails, we will not accept cancellation of the order. Thank you for your understanding and cooperation in this transportation policy.
1.Once we received your item, we’ll inspect it and notify you that we have received your returned item.
2.If your return is approved, we’ll initiate a refund to your account (or original method of payment). you’ll receive the credit within maximum 20 working days, depending on your card issuer’s policies.
3.For additional information, please send us messages to our email.